Frequently Asked Questions
We want your shopping experience at Noxord to be as smooth as possible. Below, you'll find answers to some of the most common questions about orders, shipping, returns, and more.
If you can’t find what you’re looking for, feel free to reach out to us at support@noxord.com – we’re happy to help! 😊
Where do you ship to?
We currently ship within the United States. At this time, we do not offer international shipping.
How long does shipping take?
Our average processing and delivery times are as follows:
- Order processing time: 1–4 business days (Mon–Fri)
- Shipping time: 5–10 business days (Mon–Sat)
As part of our commitment to sustainability, we minimize the number of daily shipments by bundling orders and dispatching them once a certain volume is reached. This helps reduce our environmental impact. We appreciate your support in creating a more eco-friendly world! 🌿
How much does shipping cost?
We offer free standard shipping on all orders. No minimum purchase required.
How can I track my order?
Use the tracking number from the shipping confirmation email to track your order. Visit our tracking page or use the carrier’s website for updates.
How do I get my tracking code?
As soon as your order has been dispatched, you will receive an email with your tracking code. This usually happens within 1 to 2 working days. Please also check your spam folder. It may take a few working days for the tracking code to become active.
What should I do if my order hasn’t arrived yet?
If your order is delayed beyond the estimated delivery window, please check your tracking link first. If you still need assistance, contact our support team at support@noxord.com.
Returns & Refunds
Can I cancel my order?
Yes, you can cancel your order within 15 minutes of placing it. After this time, your order is already being processed and cannot be modified or canceled.
If you need to cancel within the 15-minute window, please contact us immediately at support@noxord.com, and we’ll do our best to assist you.
Can I return my order?
Yes! We offer a 14-day return policy. If you’re not completely satisfied, you can return your item(s) within 14 days of delivery for a refund. Items must be unused, in original packaging, and in resellable condition.
How do I initiate a return?
To start a return, email us at support@noxord.com with your order number and reason for return. We’ll provide return instructions.
Do you cover return shipping costs?
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
When will I receive my refund?
Refunds are processed within 7 business days after we receive and inspect your returned item. Funds will be credited back to your original payment method.
Payments & Discounts
What payment methods do you accept?
We accept the following payment methods:
- Credit Cards (Visa, Mastercard, American Express, Discover, UnionPay)
- Apple Pay
- Google Pay
- PayPal
- Shop Pay
Do you offer gift cards?
Not at the moment, but we may introduce them in the future!
Customer Support
How can I contact customer service?
You can reach us at support@noxord.com. We aim to respond to inquiries within12–24 hours.
For more details or to submit a request, visit our Contact Page where you can also fill out our contact form for quicker assistance.
Do you offer phone support?
At this time, we only provide email support to ensure the fastest response time.